Refund policy

Refund policy

Effective Date: 9/1/2025

This Return & Refund Policy (“Policy”) outlines the terms and conditions under which customers (“Customer,” “you,” or “your”) may return products and request refunds for purchases made through the online store operated by Bobber Bargain (“Company,” “we,” “our,” or “us”). By placing an order on our website, you agree to this Policy in addition to our [Terms of Service] and [Shipping Policy].

1. General Return Eligibility

We are committed to customer satisfaction and want your experience with Bobber Bargain to meet or exceed your expectations. Unless otherwise stated on the product page or during checkout, the following terms apply to all eligible product returns:

    • Return Period: Customers must initiate a return within 30 calendar days of the product’s original delivery date.

    • Return Costs: There are no return label fees or restocking fees, unless otherwise noted for a specific product or Supplier.

    • Condition Requirements: Returned items must be in new, unused, and resalable condition. All original product packaging, labels, manuals, and accessories must be included. Items returned in damaged or altered condition due to customer handling may be deemed ineligible for refund.

2. Return Process (Step-by-Step Instructions)

To initiate a return, please follow the steps below carefully:

Step 1: Submit Return Request

    • Email our customer support team at support@bobberbargain.com.

    • Include your full name, order number, product(s) being returned, and the reason for return.

    • If the item is defective or damaged, attach clear photographs of the issue.

Step 2: Receive Approval & Return Label

    • Once your return request is reviewed and approved, the corresponding Supplier will generate a prepaid return shipping label within 2 business days.

    • This label will be sent to your email. Please check your spam or promotions folders if you do not see it within this time frame.

Step 3: Package the Product

    • Repackage the product securely in its original packaging, including all components and documentation.

    • Ensure the product is protected to prevent damage during return transit.

Step 4: Affix Return Label & Ship

    • Print the return label and affix it clearly to the outside of the package.

    • Drop off the package at the designated carrier drop-off location as indicated on the label.

    • It is recommended that you retain the carrier’s tracking receipt as proof of return.

Step 5: Return Confirmation

    • Once the Supplier receives and verifies the returned item, you will receive an email confirming the successful return and refund initiation.

3. Refunds

Refunds will be processed as follows:

    • Automatic Refunds: If the returned item meets the eligibility criteria, a full refund (excluding original shipping fees) will be issued to your original method of payment.

    • Processing Time: Refunds typically take 5 to 10 business days to appear on your account, depending on your bank or credit card provider.

    • Shipping Fee Refunds: Original shipping costs are non-refundable unless the return is due to a Supplier error, defective product, or product damage incurred prior to delivery.

4. Order Cancellations

If you wish to cancel an order, please contact us immediately at support@bobberbargain.com.

    • Pre-shipment: If the Supplier has not yet fulfilled or shipped the order, we will make every effort to cancel the order at no cost.

    • Post-shipment: If the order has already been dispatched, it can only be processed as a return per the terms of this Policy.

5. Exclusions and Non-Returnable Items

The following items are excluded from our standard return policy and are not eligible for refund or exchange:

    • Products marked as “Final Sale”, “Clearance,” or “Non-Returnable” at the time of purchase.

    • Items that are used, altered, or damaged due to customer misuse.

    • Products returned beyond the 30-day return window.

    • Items not purchased directly through the Bobber Bargain website.

Each exclusion will be clearly indicated during checkout or on the product listing page, where applicable.

6. Damaged or Defective Products

If you receive an item that is defective, damaged in transit, or not as described, please contact us within 7 calendar days of delivery at support@bobberbargain.com.

    • Include your order number and photo evidence of the issue.

    • Upon verification, we will arrange for a replacement product (if available) or a full refund.

    • In such cases, all return shipping costs will be covered by the Supplier.

7. Risk of Loss for Returned Items

Until the returned item is received and confirmed by the Supplier, title and risk of loss remain with the Customer. We strongly recommend retaining your return tracking number until you receive confirmation that the return has been processed.

8. Contact Information

For questions, status updates, or further clarification regarding returns or refunds, please contact us at:

Bobber Bargain
Email: support@bobberbargain.com