ChillFactor Balaclava

Free Standard Shipping

Do you offer free shipping?
Yes, we offer free standard shipping on all orders over $50.

How do I qualify for free shipping?
Add items to your cart totaling $50 or more (before taxes). The free shipping will automatically apply at checkout.

How long does standard shipping take?
Standard shipping typically takes 3-6 business days.

Can I track my order?
Yes, once your order ships, you’ll receive a tracking number via email.

What if I need faster shipping?
We offer expedited shipping options at an additional cost. You can select your preferred method at checkout.

Ordering & Shipping

How long does it take to receive my order?
Most orders ship within 1-2 business days and arrive in 3-6 business days. In rare cases, items may take up to 14 days due to unforeseen delays.

How can I track my order?
After your order ships, you'll receive a tracking number via email or text. You can also track it by logging into your Bobber Bargain account.

Do you ship internationally?
Currently, we only ship within the United States.

Can I change or cancel my order?
If your order hasn’t shipped yet, we may be able to make changes or cancel it. Contact customer service as soon as possible.

Returns & Refunds

What is your return policy?
We offer a 30-day return policy for eligible items. Returns must be in original condition with tags and packaging intact.

How do I initiate a return?
Contact customer service via phone, email, or live chat to start the return process.

When will I receive my refund?
Once we receive and inspect the return, refunds are processed within 10 business days. Bank or credit card processing times may vary.

What items are not eligible for return?
Items like perishable goods, custom products, personal care items, hazardous materials, gift cards, and digital products are non-returnable.

Subscriptions & Pre-Orders

How do I cancel my subscription?
You can cancel anytime by logging into your account or contacting customer service.

Can I cancel my pre-order?
Yes, you can cancel your pre-order anytime before it ships by contacting customer service.

Other

How can I contact customer service?
You can reach us by phone at +1-724-826-8616, by email at support@bobberbargain.com, or through live chat on our website.

Where is your store located?
We operate as an online store.

What are your store hours?
Our online store is open 24/7. Live chat support is available from 10 AM to 10 PM EST.

We hope this FAQ has answered your questions. If you need further assistance, please don’t hesitate to contact us!